BEGIN:VCALENDAR VERSION:2.0 PRODID:-//CiviCRM//NONSGML CiviEvent iCal//EN X-WR-TIMEZONE:Europe/London METHOD:PUBLISH BEGIN:VEVENT UID:CiviCRM_EventID_2664_c00307c885c6990369db2f1282974db1@insurance.biba.org.uk SUMMARY:BIBA Schemes & Facilities webinar - Brain works: W ired for winning presented by Premium Credit DESCRIPTION:\n \n \n \n \n \n \n \n \n \n \n \n \n \n BIBA Schemes &\; Facilities webinar - Brain works: Wired for winning\n \n Discover how the brain influences success in sales and cus tomer service. This webinar explores the psycholog y behind high performance\, the factors that motiv ate both professionals and customers\, and how rec ognising behavioural patterns can help create stro nger interactions\, better decisions\, and more co nsistent results\n \n Learning objectives:\n \n By the end of this webinar\, delegates should be able to:\n \n \n Explain how brain chemi stry influences motivation\, habits and decision-m aking\n Identify triggers that impact emotiona l state and performance levels\n Create a pers onal anchor to consistently enter a high-performan ce mindset\n Apply cognitive learning principl es to improve learning\, retention and application \n \n \n Presenter - Keith Gallagher\n \n Keith is a dedicated learner with a strong passio n for building meaningful stakeholder relationship s to deliver exceptional service to clients and br okers alike. He joined PCL in August 2022 after sp ending three years with an insurance broker specia lising in Personal Lines. With over eight years of experience as a trainer\, Keith has honed his exp ertise across multiple regulated industries\, incl uding banking\, energy\, and insurance. He is comm itted to creating a friendly\, engaging\, and enjo yable learning environment that empowers participa nts to succeed.\n \n \n \n \n Delegat es participating in the accredited webinar can cla im up to 1 CPD hour towards the CII member CPD sch eme. A formal completion certificate will be issue d for members attending and returning a feedback f orm. \; \;\n \n DISCLAIMER:\n \n Our webinars are designed to give information and gui dance and we aim to make them as accurate as we ca n at the time of presentation and recording. Howev er\, they may sometimes represent individual views and BIBA cannot guarantee\, nor do they accept an y responsibility or liability for\, the accuracy o r completeness of the content or for any loss whic h may arise from reliance on information contained within these presentations and recordings.\n \ n \n \n \n \n  \;\n \n CATEGORIES:Webinar CALSCALE:GREGORIAN DTSTAMP;VALUE=DATE-TIME:20260923T110000 DTSTART;VALUE=DATE-TIME:20260923T110000 DTEND;VALUE=DATE-TIME:20260923T121500 LOCATION:Webinar\n Delegate's internal equipment\n Login de tails to be sent 1 week prior to event.\n If login details not received 24 hours prior to event cont act Natasha at wrightn@biba.org.uk\n United Kingdo m\n URL:https://insurance.biba.org.uk/civicrm/event/info?reset=1&id=2664 END:VEVENT END:VCALENDAR