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BIBA Schemes & Facilities webinar - Using Technology to improve Claims Service presented by Insure Apps

We will look at current claims service levels and how using technology in the right way can reduce the amount of pain points for brokers and their clients.  What interfaces and databases can be used to capture info accurately and quickly?  We’ll look at speed of reporting and the impact that it can have on outcomes, using live data to demonstrate current trends.  What does five years of data tell us about clients and insurance claims trends?  What should we develop going forward to help brokers and clients?

Learning objectives:

  • Could my insurance brokerage use this type of technology?
  • The impact of reporting times on claims costs – some real life examples of savings
  • Is it about quality of info or is it about speed of reporting?
  • Why I would want a broker app rather than just use an insurer app?  Strategic decision
  • Alternative Opportunities – what other things can the technology be used for?

Presenter: Stephen Marshall

Stephen is a co-founder of Insure Apps, the leading UK provider of Claims Apps. Starting in insurance with General Accident he worked with the Aviva group for 15 years, latterly in the areas of Strategy, Change and IT. In 2005, Stephen opened an office in Scotland for the Primary Group, building a commercial insurance book with regional brokers in Scotland and NI. 10 years ago, he moved into Insurance Broking working for GS Group. Building a Claims App for customers led to the birth of Insure Apps in 2017. Insure Apps is keen to help improve the claims processes of as many businesses as possible, brokers and end clients. Stephen is keen on lots of sports and won’t often turn down a game of golf!

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.


Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.


May 31st, 2023 11:00 AM through 12:15 PM
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United Kingdom