BIBA Schemes & Facilities webinar - Providing exceptional service presented by Premium Credit

Customer service is the new front line for sales and retaining clients is the key to any successful business. In this webinar we delve into what great service looks like, what clients really think of a business and who they tell about their experience. We will provide you with insights and secrets for best practice across the industry.

Learning objectives:

By the end of this event, attendees should be able to:

• Understand how our perceptions effect our ability to connect with people
• Identify clients by their personality style, and tailor their communication style accordingly
• List the different ways customers can express dissatisfaction and show the percentage of customers that do each one
• Apply the MEANING rapport concept to their clients

Presenter: Sarah Hilton

Having recently transitioned to Premium Credit from the education sector, Sarah has lots of experience on how to plan and deliver high quality learning inputs for her clients. She is able to tailor her delivery to get the best out of those she is training and complement a range of learning styles. Sarah loves creating a welcoming and engaging environment and following three years of teacher training is equipped with the skills to provide the best possible training experience for partners across the Midlands and Wales.

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.

DISCLAIMER:

Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.