BIBA Schemes & Facilities webinar - Why claims go wrong presented by Lorega Ltd

We will cover the fact that the majority of claims are paid without issues, a proportion do have problems. To help your customers’ claims run smoothly it is important to understand why some have gone wrong to minimise the risk of  delays or non-payment. We will highlight our experience showing that often claims go wrong due to reasons that occurred at policy inception, not any issue with the claim itself. We will use actual examples to help you to understand such issues so you can focus on them at inception to minimise the risk of a claim going wrong.

Learning objectives:

At the end of this webinar, attendees will be able to:

• Understand the reasons why claims go wrong.             
• Important areas to check when setting up a policy.
• Areas to focus on at the outset of a claim.
• How to spot early warning signs that there may be a problem with a claim.

Presenter: Angus Tucker 

Angus is the Managing Director of Lorega Solution with over 45 years’ experience as a loss adjuster. He was with GAB Robins for 25 years before moving first to Deloitte & Touche, then Grant Thornton running their Insurance Claims Services operation. In 2010 he moved to Lorega and set up Lorega Solutions, the in-house Chartered Loss Adjusting firm providing loss adjusting services to policyholders. He has extensive experience of resolving major and complex claims, both in the UK and overseas and also acts as an Expert Witness in relation to disputed claims.

Angus has an active role in the insurance profession regularly writing articles for the press and has presented at many trade conferences. He was part of the industry group consulting with the All-Party Parliamentary Insurance Group on major incidents, a member of the IIL Advanced Study Group on war and terrorism risks, having co-authored a book on War and Terrorism Risks and sat on the Ministry of Justice/HM Treasury Insurance Fraud Task Force. He is a Past President of both the Mid Kent CII and of The Chartered Institute of Loss Adjusters and is a current CILA Council member.

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.

DISCLAIMER:

Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.