BIBA webinar - Leading through transformation presented by Intact

Ken Norgrove, CEO Intact Insurance UK, discusses his experience of leading large-scale transformation and rebrand of a 300 year old business. A multi-year, real example of material change brings to life areas to be considered as leaders

Learning objectives:

By the end of this webinar, delegates should be able to:

• Outline leadership techniques and considerations in material transformation
• Discuss and manage risks (positive and negative) associated with leading material transformation
• Describe the importance of engagement and culture in transformation

Presenter - Ken Norgrove

Ken Norgrove has been the Chief Executive Officer of Intact Insurance UK (formerly known as RSA) since January 2022 following the acquisition of RSA by Intact Financial Corporation.

Under Mr. Norgrove’s leadership, the business delivered its best financial results in a decade in 2024, building a stable platform for sustained profitability. Intact Insurance re-branded RSA in October 2025 with the ambition to become the UK’s best commercial insurer and grow the specialty lines business by leveraging Intact’s global footprint. Prior to January 2021,

Mr. Norgrove was the CEO of RSA Scandinavia which was RSAs Insurance Group’s most profitable subsidiary at the time. Prior to leading RSA Scandinavia, Mr. Norgrove was the CEO of RSA Ireland, where he also led the very successful turnaround of that business from 2014 to 2019.

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.  

DISCLAIMER:

Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.