BIBA Schemes & Facilities webinar -  Providing exceptional service presented by Premium Credit

Customer service is one of the most powerful ways businesses compete today. This module explores what makes service exceptional, how clients perceive businesses, and who they share their experiences with.

By the end of this webinar, delegates should be able to:

Learning objectives:

• Determine the key aspects of what good customer service looks like and how it can lead to success
• Identify what drives a customer you are dealing with through personality profiling and how you can adapt to their communication style
• Explain different questioning and listening skills to support customer conversations

Presenter - Keith Gallagher

Keith is a dedicated learner with a strong passion for building meaningful stakeholder relationships to deliver exceptional service to clients and brokers alike. He joined PCL in August 2022 after spending three years with an insurance broker specialising in Personal Lines. With over eight years of experience as a trainer, Keith has honed his expertise across multiple regulated industries, including banking, energy, and insurance. He is committed to creating

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.  

DISCLAIMER:

Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.