BIBA Schemes & Facilities webinar - General claims trends and impact of the use of AI

We will highlight the growing trends in the claims landscape through new legislation and the use of new technology, including how the well informed consumer is researching products extensively to gain better value and quality before coming to the table, along with how to manage these expectations and still retain the client relationship.  There will also be an emphasis on the importance of good file management and supervision of junior staff.

Learning objectives:

By the end of this webinar, delegates should be able to:

• Explore changes to the Insurance Act as well as regulatory changes in other sectors including construction and property, and how this is impacting Brokers’ E&O
• Explain what brokers can do to help successfully defend claims.
• Analyse how AI is impacting claims and client interaction.

Presenters - Kelly Hockley and Margo Sinclair

Kelly is the Financial Lines Claims manager and qualified solicitor with over 10 years of experience in the insurance industry. Kelly excels in assessing claims, negotiating settlements, and ensuring compliance within regulatory requirements. Her expertise in risk management and strategic thinking enables her to handle high stakes claims efficiently and effectively. Kelly is known for her strong analytical skills, excellent communication and ability to build and maintain relationships with clients, brokers and underwriters. They are committed to providing top- notch service and support helping clients to navigate the complexities of financial lines claims with confidence.

Margo has over 25 years experience in the PI insurance market, starting out as a claim consulting with General Accident before moving into Profession Indemnity underwriting in 2006. After having a 4 year gap to pursue a different career path, Margo returned in 2017 joining Aviva in Perth and moving to their Regional Underwriting team as a Senior Underwriter. Margo joined Manchester Underwriting Management in May 2022 and is responsible for the north region as a senior underwriting.

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.  

DISCLAIMER:

Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.