BIBA Schemes & Facilities webinar - Brain works: Wired for winning

Discover how the brain influences success in sales and customer service. This webinar explores the psychology behind high performance, the factors that motivate both professionals and customers, and how recognising behavioural patterns can help create stronger interactions, better decisions, and more consistent results

Learning objectives:

By the end of this webinar, delegates should be able to:

• Explain how brain chemistry influences motivation, habits and decision-making
• Identify triggers that impact emotional state and performance levels
• Create a personal anchor to consistently enter a high-performance mindset
• Apply cognitive learning principles to improve learning, retention and application

Presenter - Keith Gallagher

Keith is a dedicated learner with a strong passion for building meaningful stakeholder relationships to deliver exceptional service to clients and brokers alike. He joined PCL in August 2022 after spending three years with an insurance broker specialising in Personal Lines. With over eight years of experience as a trainer, Keith has honed his expertise across multiple regulated industries, including banking, energy, and insurance. He is committed to creating a friendly, engaging, and enjoyable learning environment that empowers participants to succeed.

Delegates participating in the accredited webinar can claim up to 1 CPD hour towards the CII member CPD scheme. A formal completion certificate will be issued for members attending and returning a feedback form.  

DISCLAIMER:

Our webinars are designed to give information and guidance and we aim to make them as accurate as we can at the time of presentation and recording. However, they may sometimes represent individual views and BIBA cannot guarantee, nor do they accept any responsibility or liability for, the accuracy or completeness of the content or for any loss which may arise from reliance on information contained within these presentations and recordings.